Curse

cryptology · Sep 11, 2007, 06:06 AM // 06:06

Southern Oregon area here. I run a 5mbit connection and when GW is running well, my ping is around 100ms. But I've been getting some very nasty spikes lately as well. I've just moved into a new house, but none of my other games spike like that.

Seissor · Sep 11, 2007, 06:14 AM // 06:14

I contacted my ISP and told them of my entire problem, however they want me to run 3 tracerouts to ANET servers and email them the results.

Would that mean I use pingplotter? or another program. if so link please.

Pucca · Sep 11, 2007, 09:25 AM // 09:25

I also face the exact same problem as you Seissor. I've been playing a bit after the release of Guild Wars and its been running fine until GW:EN came out and this problem started occurring frequently.
I'm from Sydney, Australia and my ISP is Aanet. And yes I also can only play in the mornings and late at night, which is when my Guild Wars runs perfectly.
PlayNC's advice did not help either and I even went as far as formatting and -imaging Guild Wars but to no avail.

EDIT: I can sometimes load into towns and then add henchmen , but as soon as I leave the outpost the ping gets so bad i can't even move and the ping shoots up to 20k - 50k.

Seissor · Sep 11, 2007, 04:05 PM // 16:05

Update. may or may not be related. could just be "coincidental" but I am having a big trouble using AOL. my isp is EFTel but i still connect to the aol client for chatting and email and like ANET it times out with ping plotter and like ANET servers ive been having issues, although nowhere near as much lag.

COULD just be coincidence it is aol afterall Always Off Line

Also I just learned how to run a tracer route...sorta and yep after singtel it times out. this is so messed up we all have different ISP's.

can I please get you guys to get pingplotter (google search it) and run a trace to www.guildwars.com or any GW server. I want to see if your VLAN comes up as optus.net.au I have a hunch our ISP's are actually renting/working with optus and they have an issue.

god i am so pissed off with this. im a customer and im doing the F*****G job of tech support when I have never taken a PC course!

Pucca · Sep 12, 2007, 06:38 AM // 06:38

Sorry but I have no idea how to find the VLAN? But I have attached screen shots of a ping plot test to www.guildwars.com and two game servers.

Website:

1st Server:

2nd Server:

The connection to them did not fail and was a green ping but at singtel my ping also times out i think?
Overall this issue is starting to really piss me off.

EDIT: I redid the ping plotter but allowed it to run for 30 minutes and this was the result.

Seissor · Sep 12, 2007, 09:08 AM // 09:08

oh that VLAN thing is actually your ISP's...umm ISP lol. yours appears to be syd.dft.com.au mine is optus.net.au so its not like its our ISP's and its probably not directly an ANET server but there IS something between the two which is MAJORLY buggered.

I'm doing tracer routes and ping plots and sending them to my ISP and ANET.

Also my mistake, apparently connecting to www.guildwars.com and www.aol.com will ALWAYS fail. those are secure servers. BUT connecting to in game servers should work.

Abedeus · Sep 12, 2007, 09:59 AM // 09:59

Another day of 10k+ ping and 007's. I live in Poland and I already had 7 d/c's in an hour and I wasted about half of that time because I couldn't get to GWEN (I was lagged for 30 seconds, so destroyers killed me -.-). Thank you, A.Net!

osk · Sep 12, 2007, 12:45 PM // 12:45

from Launceston, Tasmania, Australia.

using Netspace ISP, i had the same issue few months ago after a big update in May & June. Insane lag all the time, I can't even play!

But after the Tuesday September 4, 2007 updates, the problem is kinda solved, occasional lag spike still occurred.

Pingplotter during 12 Sept 2007 , 2230 GMT+10 Aus local time.

Pucca · Sep 13, 2007, 07:27 AM // 07:27

I tried contacting PlayNC support today but i kept on getting timed out whenever I tried to submit my login information so I told my friend to log in for me. He told me that he logged in perfectly without any loading time and he is on Optus cabal Internet.
With this info I asked him to do a ping plotter to Anet servers for 30mins and the result came back all green, unlike my previous attempt. So I guess you were right about this being a telephone line problem.

P.S. Today I had a free day off so I played from 9AM till 3PM with no lag until 3PM where the ping jumped to 30k - 40k with constant rubber-banding which goes to prove that during the peak hours, connection completely fails.

Seissor · Sep 14, 2007, 07:52 AM // 07:52

UPDATE.

support says

"looking over the date you've sent us, there's some interesting points that are constant throughout them. If you look through the PingPlotter data, you'll notice that you are going across multiple VLANs. Your connection looks fine all the way through 202.202.78.145. When it transitions over to the next VLAN at 203.208.148.89, your latency increases by five times and two hops after that problematic VLAN, the connection appears to stop cold.

Your ISP is EFTel which looks to be a reseller of bandwidth from Optus which is more than likely a backbone provider in your country. The first thing I would do is contact them and ask them about the sudden spike in latency when you're traversing over what may either be their VLAN or the VLAN provided to them by Optus. They may be able to provide you with a better explanation of the sudden spike in latency."

Im now waiting on a reply from my ISP. which has claimed they never received my email with traceroutes...even though I BCC'd it and yes they did get it. And then they said they didnt get them all the 2nd time I sent them....i cc'd it to 2 emails I have...you got it!

if they pull this crap again i will sent it to them on 5 different emails and post it to them. then after that i am going to contact http://www.tio.com.au/

Colly · Sep 14, 2007, 12:17 PM // 12:17

I have been getting increasing latency issues over the past few days but today is by far the worst as i am getting pings from around 500/1k, I am warping all over the place and getting little bits of chat lag and skill lag. I just did a Tracert to the server and it is Timing out at the Frankfurt Hub again...Either the Frankfurt Hub or whatever is after that but it times out at the same point every time.

I hope this isn't a similar problem as before as i will probably just uninstall GW and play something else cos i CBA with the trouble

Seissor · Sep 15, 2007, 09:22 AM // 09:22

Still waiting on a reply from my ISP. in the meantime have formatted 2nd PC AGAIN and installed GW. no luck. its 100% not related to my PC. Im still able to sorta play late late at night or REALLY early morning like in the 3-5am zone. But not during the day. Although I can download at perfectly high speeds all day.

Jamison0071 · Sep 16, 2007, 12:21 AM // 00:21

I have churned to Internode and everything is back to normal, no lag. Same speed plans (512) btw.

redstarx · Sep 16, 2007, 09:44 PM // 21:44

Quote:

Originally Posted by Seissor

in 2 and a half years of playing GW this have never happened. So will it pass? or will I be restricted to 50k+ ping during the day and only tolerable pings from 1-8 am Cuz I dont really think I can play within those idiotic times

You're in Australia, I am in the Dominican Republic and I have the same problem (same problem for my wife and a friend who lives in a different area in the same country). I get horrible pings during the day and at night it gets better between 9pm EST until I go sleep. I have reported this to Anet Tech Support and I'm still waiting for a helpful response.

This issue started after the update from 09/13/07 and it's yet to get fixed.

Seissor · Sep 17, 2007, 04:42 AM // 04:42

This is what my ISP had to say.... about 4-5 days after I told them about my problem

"Hi

I have reviewed the traceroutes that were sent to us and also confirmed with our
netwroking team but, we were unable to find any issues with the connections.

Regards,

Brady Clements
EFTel Support"

Oh this is after I emailed them tonnes of tracerouts pingplot tests and more which I bcc'd to myself and they said I never sent them. So I sent them again and cc'd and bcc'd them to myself and then they said they did not receive all tests. So I had to email a third time and then nothing happened over the weekend and today I get this ^^^^ reponse with which I am especially displeased with.

Shall I post one of the tracerouts here?

Tracing route to 216-107-241-14.plaync.com [216.107.241.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms iConnectAccess624 [192.168.1.254]
2 30 ms 31 ms 31 ms 203.24.101.21
3 31 ms 31 ms 31 ms 202.76.136.169
4 32 ms 31 ms 31 ms VLAN314.14vrc76f06.optus.net.au [203.202.78.145

5 217 ms 208 ms 206 ms 203.208.148.89
6 216 ms 216 ms 216 ms ge-1-0-0-0.laxow-dr2.ix.singtel.com [203.208.14
.254]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

See those time outs? Anet/PlayNC support has confirmed that yes I am having issues connecting to Guild Wars servers. Their tech support even narrowed it down to WHERE this is happening. But my OWN ISP support says.

thats normal. And I get this image of my head of Futurama where Fry has a steel pipe in his chest and he tells Zoidberg his lead pipe hurts and Dr. Zoidberg replies "thats normal, next patient"

Ive had this damn problem since roughly the 5th of this month Im not the only person in the only country suffering this damn problem. Its fairly obvious in this thread that our ISP's really couldnt give a damn, so long as we can access the 95% of the internet they dont care.

Something needs to be done about this, spending money to switch ISP's to play a game online is ridiculous. I have given a link of this thread to PlayNC/Anet customer support.

Seissor · Sep 17, 2007, 06:01 AM // 06:01

I told my ISP I was not happy with the results and that another user with the same issue has gone over to Internode and has had no problems. they replied.

I really don't know what you want me to tell you. Here is the same traceroute to
google.com from an internode connection:

[email protected]:~$ traceroute 72.14.253.147
traceroute to 72.14.253.147 (72.14.253.147), 30 hops max, 40 byte packets
1 10.0.0.1 (10.0.0.1) 2.865 ms 2.358 ms 1.374 ms
2 loop0-lns1.eli-core2.hbt.bbwtelecom.net.au (203.22.23.107) 27.519 ms 30.091 ms
27.151 ms
3 FastEther0-0.eli-core1.hbt.bbwtelecom.net.au (203.22.23.53) 24.115 ms 24.802
ms 23.861 ms
4 fa0-0-6.cor1.hba1.internode.on.net (203.33.255.50) 40.690 ms 48.516 ms 25.486 ms
5 ser9-1.bdr2.syd6.internode.on.net (203.16.212.17) 78.668 ms 75.783 ms 69.928 ms
6 gi0-0.bdr1.syd7.internode.on.net (150.101.199.231) 248.730 ms * 248.561 ms
7 pos4-1.bdr1.sjc2.internode.on.net (203.16.213.49) 249.552 ms 251.482 ms
246.547 ms
8 74.125.48.77 (74.125.48.77) 252.387 ms 247.089 ms 250.873 ms
9 209.85.250.79 (209.85.250.79) 277.212 ms 209.85.249.142 (209.85.249.142)
256.525 ms 209.85.250.79 (209.85.250.79) 266.101 ms
10 66.249.94.226 (66.249.94.226) 247.985 ms 250.609 ms 66.249.95.135
(66.249.95.135) 297.905 ms
11 216.239.46.203 (216.239.46.203) 276.283 ms 278.552 ms 66.249.95.135
(66.249.95.135) 290.027 ms
12 72.14.233.52 (72.14.233.52) 254.277 ms 275.602 ms 216.239.46.203
(216.239.46.203) 272.414 ms
13 72.14.233.14 (72.14.233.14) 305.589 ms 308.824 ms 209.85.250.67
(209.85.250.67) 299.207 ms
14 po-in-f147.google.com (72.14.253.147) 277.875 ms 274.043 ms 216.239.47.50
(216.239.47.50) 297.423 ms
[email protected]:~$

The response times on average are all but the same. Unless you have a certain
server you want me to test from an internode connection I cannot see what else you
want me to do here.

Regards,

Brady Clements
EFTel Support

So not only do they test a server I said I had NO ISSUE with, they did so on an Internode connection, a connection which has had NO ISSUES with connecting to Guild Wars. I will most likely stop playing Guild Wars and PlayNC games or maybe I'll end up paying another 25$ a month to move to another ISP and hope this crap discontinues.

Seissor · Sep 19, 2007, 05:38 AM // 05:38

Well my ISP basically told me there is nothing wrong with the connection as far as they are concerened. So as far as I am concerned im leaving EFTel to sign up to Internode, even though its more expensive.

Kittani · Sep 20, 2007, 11:08 AM // 11:08

Having the exact same problems here. Posted in another thread about, but I've kinda given up hope of playing GW again.

In the outskirts of Melbourne, and I just can't play at night anymore. My pings range from anywhere in the green zone (very rarely) to my best ever (!?) of 200,000+. Some areas it's great, I have good ping, and I can play... then I get out of town and it all goes to %*!#. But most of the time, it's outragiously in the red.

ISP is aanet, and they're basically telling us that's it's not their problem unless we can prove that it's them at fault. They have a theory that it's the entry points to the NCsoft server cluster, which explains why some outposts work for me and why some dont.

Support tickets from NCsoft telling us to use pingplotter and all the programs that you've mentioned in the previous posts only to tell us to take it up with our ISP. That ticket got closed.

/sigh

Entered another support ticket today, and they've merged it with our previous one. We'll see how this one goes.

Your not alone Seissor! Hopefully the more people who have this problem post up and make their problem known so that this issue can be sorted.

Ms Utena Tenjou · Sep 20, 2007, 11:24 AM // 11:24

anet wont admit theres a lag issue... but why would they.. theres only 4million people logging into the servers even more when Ms Gray is in a INT district.. go RED GO ... thats no biggie.... they really need to get more phone support and stop being care bears on these issues.. but then again it is anet.

Seissor · Sep 20, 2007, 01:25 PM // 13:25

ive found anet have treated me well throughout this whole episode, my isp on the other hand....well im paying 25 bucks a month MORE for a crappier plan elsewhere, thats how much i hate them.

next week i will churn to internode and ill let you all know if that does anything. its not directly anets servers that are my problem, i tried playing other online games and even when i was connecting to someone with a ping of 180 it said "cannot connect to all members"